c5bet Privacy Policy

1. Introduction

c5bet ("we", "our", "platform") operates a trusted online gaming and betting service for users in Bangladesh. Your privacy is very important to us. In this privacy policy we have clearly described what personal information is collected, why it is collected, how it is used, and how it is kept secure.

This policy applies to all c5bet services — the website, mobile platform, and all associated services. If you do not agree with any part of this policy, we ask that you refrain from using our services. For any questions, contact us at [email protected].

2. Information We Collect

c5bet collects different types of information in different situations. The categories of information collected are described in detail below:

2.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — must be 21 years or older)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred language and currency (Bangladeshi Taka / ৳)

2.2 Identity Verification Information (KYC)

The identity verification process for secure transactions and account protection may require the following information:

• National Identity Card (NID) number or passport number
• Copy of government-issued identity document
• Proof of address document
• Bank or mobile banking information (bKash, Nagad, Rocket, Upay)

2.3 Financial Transaction Information

During deposits and withdrawals, we store detailed transaction information, including method (bKash, Nagad, Rocket, Upay, bank transfer), amount, date, and transaction ID. This information is retained for fraud prevention and financial security.

2.4 Usage Information and Technical Information

When you use the c5bet platform, some information is collected automatically:

• IP address and device type
• Browser name and version
• Operating system information
• Time spent on the site and page view history
• Referral source and session information
• Cookies and similar tracking technologies

2.5 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we record information about your gaming history, bet amounts and outcomes, play time, and preferred game categories.

3. Purpose of Using Information

c5bet uses collected information for the following legitimate purposes:

• Creating and managing accounts and verifying identity
• Processing financial transactions — completing deposits and withdrawals securely
• Ensuring platform security and preventing fraudulent activity
• Personalizing your gaming experience and making recommendations based on your preferences
• Providing customer support and resolving issues
• Operating responsible gaming programs
• Meeting legal and regulatory obligations
• Sending relevant promotional information (subject to your consent)
• Analyzing and improving platform performance

We will never use your information beyond the purposes stated above. If you have any questions, contact us at [email protected].

4. Information Sharing and Disclosure

c5bet never sells your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

To improve the quality of our services, we work with certain trusted third-party service providers, such as payment processing companies, technology infrastructure providers, and fraud prevention organizations. These partners operate under strict confidentiality agreements with us and cannot use your information for their own purposes.

4.2 Legal Obligations

If disclosure of information is required by a court order, government directive, or legal process, c5bet is obligated to comply with the law. In such situations, we will provide only the minimum necessary information.

4.3 Business Transfers

If there is a change in c5bet's business structure in the future (such as a merger or acquisition), your information may be transferred to the new ownership. In such a case, we will notify you in advance.

4.4 When Information Is Not Shared

• Your profile is not sold to advertising companies
• No information is shared with competing platforms
• Information is not sent to any social media platform without your consent

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the c5bet website. Cookies are small text files stored on your device that help improve site functionality.

5.1 Types of Cookies

• Essential cookies: Required for keeping login sessions active and running core functions
• Functional cookies: Used to remember your preferences and settings
• Analytics cookies: Help analyze site usage to improve services

You can manage cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work properly.

6. Data Protection and Security Measures

c5bet uses industry-standard security measures to protect your personal information. Our platform is secured with SSL encryption, which encrypts all data transmitted on the site and prevents unauthorized access by third parties.

Our security measures include:

• Securing all data transmission with 256-bit SSL/TLS encryption
• Storing financial information in compliance with PCI-DSS standards
• Passwords stored in encrypted form — staff cannot view them directly
• Regular security audits and vulnerability reviews
• Automated detection of suspicious transactions
• Strict access controls on staff access to information

Please note, however, that no data transmission over the internet is one hundred percent secure. You should also use a strong password to protect your account and never share your login details with anyone.

7. Data Retention Period

c5bet retains your information only for as long as necessary. As a general rule:

• All profile and transaction information is retained while the account is active
• After an account is closed, certain financial information may be retained for a further period due to legal obligations
• Technical logs (IP addresses, session information) are kept for the minimum period necessary
• If consent for marketing communications is withdrawn, that information is deleted immediately

8. Your Rights

As a c5bet user, you have the following rights over your own information:

8.1 Right to Access Information

You may request to know what information about you is stored with us. We will provide this information to you within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from account settings.

8.3 Right to Delete Information

You may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, update your account settings or send a request to [email protected].

8.5 How to Exercise Your Rights

To exercise any of the rights listed above, email [email protected] or contact our support team via live chat. After verifying your identity, we will process your request as quickly as possible.

9. Protection of Minors' Information

c5bet strictly prevents anyone under the age of 21 from creating an account or using the platform. We do not knowingly collect any information from minors.

If it comes to our attention that information has been collected from a minor, we will immediately close that account and delete the information. If you believe a minor is using our platform, please notify us immediately at [email protected].

10. Third-Party Links and Services

The c5bet platform may include services from third-party game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, Microgaming) and payment processors. These third-party services have their own privacy policies, and c5bet is not responsible for those policies.

We share transaction information with payment partners (bKash, Nagad, Rocket, Upay, and associated banks), which is necessary for secure payment processing. These organizations follow their own data protection policies.

11. Policy Changes and Updates

c5bet reserves the right to change this privacy policy from time to time. If significant changes are made to the policy, we will:

• Display a clear notice on the website
• Notify registered users by email
• We will note the date of changes on this page

If you continue to use the site after the changes take effect, you will be considered to have agreed to the new policy. Therefore, it is recommended that you review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, our support team is available 24/7. You can reach us in either Bengali or English:

• Email: [email protected]
• Live Chat: Chat directly from any page on the site

c5bet always gives your privacy the highest priority and is committed to earning and maintaining your trust.